Privacy Policy
This policy explains how Dorman handles information submitted through the site. The site is intended for business users who request cooling-system fitment support, catalog review, distributor guidance or service workflow assistance. The information collected is used to understand the request and provide a practical response.
Information you provide
When you complete a form, you may provide your name, email address, company, country, vehicle details, OE or competitor reference numbers, part family, quantity context and message text. You may also provide information about a repair network, fleet program, e-commerce catalog or distributor account. Please avoid submitting personal information that is not needed for the request.
How information is used
Dorman uses submitted information to respond to inquiries, route requests to fitment support, review product category context, prepare quote conversations and improve support workflows. Vehicle and part details help the team understand whether the request is about a thermostat, water pump, radiator, cap, hose-neck fitting or another cooling-system component. Business contact details help the team follow up with the right person.
Sharing and retention
Information may be shared with internal support, catalog, sales or distributor teams when needed to answer the request. It may also be shared with service providers that help operate the site or process communications. Dorman keeps information for as long as reasonably needed for support, recordkeeping, security and legitimate business purposes, unless a longer or shorter period is required by law or an applicable account agreement.
Cookies and analytics
The site may use basic analytics or technical cookies to understand page performance, protect forms and improve navigation. These tools may collect browser, device and usage information. They are not intended to replace the details you submit voluntarily through a support request, and they should not be used to make vehicle fitment decisions.
Your choices
You may contact Dorman to request access, correction or deletion of information where applicable. You may also ask the team to update contact preferences or clarify how a submitted request was routed. If a privacy question is connected with a product inquiry, include the original request details so the team can locate the correct record without asking for unnecessary additional information.